Nafasi za kazi Tanzania 2019

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Network Specialist UCs

NMB Bank

This is a Full-time position in Tanzania posted July 11, 2019.

Network Specialist  

Job Purpose

Maintain and support unified communication services (Data, Voice, & Video) that meets and exceeds business and customers’ expectations (availability, performance, security and continuous improvement).
Responsible for different IP Telephony enhancement, Presentations, Boardroom AV facilities, advanced troubleshooting and day-to-day optimizations and support of the entire bank’s Unified Communications infrastructure.

Main Responsibilities

Manage and ensure optimal operation of all Unified Communication hardware and equipment (routers, switches, servers, TV screens, collaboration endpoints etc.) for the NMB Head Office users, contact center and branch users
Conduct research and propose appropriate recommendations on unified communication products, services, protocols, and standards in support of user experience continuous improvements.
Provide periodic capacity & forecast planning statistics and periodic reports
Consult with the management and design access policy for the acceptable use of the unified communications services which apply to everyone
Prepare and maintain spare part lists, monitor inventory and ensure that all the critical parts for unified communications systems is always available for fault repair and emergency requirements for respective zones/branches/HQ Networks.
Prepare and maintain entire bank’s UCS infrastructure documentation, and update it regularly to accommodate any change for both Active & Passive devices
Review and Support unified communications enhancement of the existing infrastructure through periodic upgrades (hardware & software)
Planning, Development, Implementation and supervision of major UCS projects
Custodian of UCS hardware (data, voice and video) and configuration items (CI’s) within the bank
Supplier Service Contract review and SLA enforcement Management as well as bills validation and reconciliation
Work with contact center and vendor technical teams to prospect and develop Cisco Unified Communications design, installation, and support opportunities
Responsible for design, staging, configuration, implementation, and support for VoIP & Contact center systems and configurations installations as necessary.


Knowledge of bank’s products and operations
Advanced knowledge of the Network Support and troubleshooting
Cisco Unified Contact Center Enterprise technologies
Strong knowledge of voice, video and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation
Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Cisco MCU, Content Servers, VCS controller and VCS expressway
Knowledge of video conferencing protocols, communications and standards, H.323, SIP, E.164, required.
Strong planning and organizing skills
Ability to communicate clearly, pleasantly and confidently with staff and external organizations both orally and in writing.
Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
Ability to manage network service providers, vendors, contractors, and others.

Qualifications and Experience

Advanced Diploma/Bachelor degree in Computer Science or related academic field
Must have valid CCNP certification
Other Network Professional certifications are an added advantage
3+ years of Cisco technical experience, including design, implementation and support of Cisco Unified Communications solutions.
Hands on experience in basic ACD and IVR solutions

NMB Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.

“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.



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